
protecting yourself when shopping online
Use the links below to find tips and resources for making online shopping safe and problem-free.
common sense shopping tips
buySAFE's advice for keeping online shopping safe and affordable.
before you buy
- Become familiar with the merchant’s terms of sale, including shipping costs, return policies and accepted payment methods.
- Always verify the validity of any third-party endorsements that a merchant claims to have (i.e. guarantees, payment providers, escrow services)
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online security threat glossary
Terms you should know to keep aware of evolving online security threats.
bid shielding
The practice of placing a low bid in an online auction and having a second person enter a bid that is high enough to discourage other bidders. At the last second, a high bid is retracted and the low bid wins. Here's how it works: One person bids $10 for a book and has a friend quickly bid $500, assuming that no one will overbid the inflated price. The high bidder retracts the bid at the last minute, giving the first person a $10 deal.
bid siphoning
In an online auction, the practice of contacting shoppers or bidders and offering to sell them the same item they are currently bidding on, thus drawing bidders away from the legitimate seller's auction or marketplaces. Avoid contact with sellers attempting to draw you away from the marketplace, as these types of transactions often end up going bad because they do not have the monitoring or protections available in online auction marketplaces.
internet safety resource library
We’ve compiled resources to keep you safe when shopping online.
OnGuard Online
onguardonline.gov
Visit this site produced by the Federal Trade Commission (FTC) and the Direct Marketing Association (DMA) to learn about the federal government’s perspective on all forms of online fraud. This comprehensive site helps users report and prevent problems when shopping and browsing online.
National Association of Attorneys General
www.naag.org
Access your state’s attorney generals office to read their opinion and approach to helping online consumers when shopping. This site offers access for reaching your state’s attorney general office to file a complaint about an online fraud.
BBB Online
www.bbb.orgThe Better Business Bureau (BBB) offers a suite of services for online shoppers and sellers. BBB reports provide information on over 2.5 million organizations and allow shoppers to report problems if they arise.
Federal Trade Commission
www.ftc.gov
The Federal Trade Commission helps protect American consumers by offering resources and tips to help spot, avoid and prevent a wide variety of frauds. Their resources include details on frauds including Internet, banking, telecommunication, investment, and insurance.
FirstGov for Consumers
www.consumer.gov
This site acts as a gateway to the different federal agencies that may be able to help you prevent or report a fraud or scam.

